At Allorly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase through our website.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal identification information, including your name.
- Contact information, including your email address and phone number.
- Billing and shipping addresses.
- Order details and purchase history.
- Payment-related transaction information.
- Device information, browser type, IP address, and website usage data.
When you place an order, we collect the information necessary to process and fulfill your purchase.
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Send order confirmations and shipping updates.
- Respond to customer service requests.
- Process returns, refunds, and exchanges.
- Improve our website, products, and shopping experience.
- Prevent fraudulent transactions and protect website security.
- Comply with applicable legal and regulatory requirements.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
These providers handle payment information in accordance with their own security and privacy practices and applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.
Allorly does not store complete payment card numbers or card verification values (CVV) on its own website servers.
4. Sharing Your Information
We may share necessary personal information with trusted third-party service providers when required to operate our business, including:
- Payment processors.
- Shipping and delivery carriers.
- Website hosting and technical service providers.
- Customer support and operational service providers.
These parties may only use the information as necessary to provide their services or fulfill their contractual obligations.
We do not sell customers’ personal information to third parties.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor activity, and enhance the shopping experience.
You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Order-related records may be retained for up to seven (7) years after an order is completed, where necessary for business, accounting, tax, or legal purposes.
8. Your Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how your personal data is collected and used.
- Opt out of certain forms of data processing where applicable.
To exercise applicable privacy rights, please contact us using the contact details provided in our Terms & Conditions.
9. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We encourage visitors to review the privacy policies of any third-party websites they access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.
Any updates will be posted on this page with the revised effective date.