At Allorly, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must be:
- Unused and in their original condition.
- In their original packaging, where applicable.
- Complete with all original accessories and components.
- Suitable for resale without damage or signs of use.
2. Non-Returnable Items
For hygiene, safety, and product condition reasons, we cannot accept returns of items that:
- Have been used, washed, or altered.
- Are damaged due to improper handling or misuse.
- Are missing essential components or original accessories.
- Cannot reasonably be resold in their original condition.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery.
Please provide your order number and clear photographs showing the issue.
After reviewing the request, we will provide an appropriate resolution, which may include a replacement, return, or refund.
For verified quality-related issues, Allorly will cover the applicable return shipping costs.
4. Returns for Non-Quality Reasons
If you wish to return an item because you changed your mind, ordered the wrong product, or no longer need it, you may request a return within the eligible return period.
For returns unrelated to product quality, customers are responsible for the return shipping costs.
Items must meet all return eligibility requirements.
5. Return Process
To initiate a return:
- Contact our customer support team with your order number.
- Explain the reason for your return.
- Provide supporting photographs if the item is damaged, defective, or incorrect.
- Wait for return instructions and authorization.
- Ship the approved item according to the instructions provided.
Please do not send items back without receiving return instructions.
6. Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund approval or rejection.
Approved refunds will be issued to the original payment method used for the purchase.
Refunds are generally processed within 3–5 business days after the returned item has been received and approved.
Please note that additional processing time may be required by your bank or payment provider before the refund appears in your account.
7. Exchanges
If you receive a defective or incorrect product, please contact us for assistance. We will review the situation and determine the appropriate replacement or refund solution.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order enters processing or shipping. Once an order has been shipped, it must follow the applicable return procedures.